Telephony 101: On Voice Mail

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Some people love voice mail, many just hate it. Many are apparently so egotistical, they think it’s not worth listening to 2 minutes of a voice based message than a generic email.

People also think email is better, but do you know the history of voicemail?

if the answer is no, lets go down memory lane of Voice Mail.

Voicemail is often assumed to be an electronic answering machine on a server. While it’s true, its origins was almost similar to sending a letter or an email, just with spoken word.

The first indication of such language was in printed publications in 1877. A famous man named Thomas Edison with an invention called the phonograph. For the Gen-X audience and older, this is basically a record player. Millenials are probably familiar to just be cool for the latest trend. While it was well known for songs, the ability to record spoken word, as a way to replace letter writing had the possibility. The “voice mail” language was in the lexicon by the 1910s.

While the answering machine was invented in the 1960s, the ability to install these would be so cost prohibitive, and worse, a wiring nightmare. In the early 1970s, Motorola introduced pagers that provided one way voice messages that would be answered by an “answering center” (this in 2017 is completely archaic with the advent of digital telephony, automated attendants, in fact the size of these answering centers were the size of contact centers, which was not existent at the time.) These pagers used UHF signals and were often used for volunteer fire fighters, etc. In this sense, this could be considered as a voice message.

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POTD: Local Papa Gino’s

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Sadly, where I live, Avaya or Nortel isn’t “alive and well” unlike another site I follow. Nortel has disappeared in my state in public and private entities in lieu of Cisco years ago and Avaya Red has slowly disappeared too.

On a Christmas Eve tradition before I was born, my family would order pizza out at the local Papa Ginos, that is local chain with more than one hundred stores around the Greater Boston region, basically in four of the six New England states. It’s reputation is fresh quality pizza of with quality ingredients. Over the years Papa’s has had exclusive marketing deals with the local Boston teams such as the Red Sox and currently the Patriots.

The chain has used AT&T products going back to the days of Western Electric. This location I had frequented growing up had used one of those 10 line 1A2 wall mount Key telephones till a cutover around 2001 to a Partner ACS system. The only ComKey I’ve ever seen in production was another store nearby, and that had cutover to a Partner circa 2001 or 02.

I’ve been to mostly the New Hampshire stores, and D’Angelo the sub shop, is a sister brand to Papa Ginos. I don’t recall them using any phone systems, the one nearby me, that I took a few years back with an Avaya van uses POTS phones.

But today, just the next block away from that same D’Angelo, I noticed  this phone. Nope, its not a 9600 Avaya IP or 9500 DCP set. No, worse a Polycom VVX 310 set. (I haven’t been here for a while, some days I normally walk here because it’s not that far away from my home.)

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POTD: Avaya 6408D+ Digital “Telephone” | Attitash Grand Summit Resort | Bartlett, NH

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I spotted this 6408D+ DCP telset at my last visit to the Attitash Grand Summit Resort in late October. This hotel off US302 is used mostly for conferences and skiers who want a vacation. This set was replaced in between a Labor Day week visit and the visit in late October.  This area is a space for tourist information to help a customer find a place of interest. Previously (and years before) had a generic “trimline” like set. As previously posted, it appeared there was an upgrade of refurbished sets.

What would be nice given the decline of digital office telephony, that maybe digital sets could be seen in more locations in the facility or even in the rooms, despite Avaya and their BPs jacking up the maintenance costs of digital telephones in lieu of going to VOIP for no reason.

The 6400 series sets have been known unofficially to have a “European” look (but never claimed by Lucent or Avaya directly.) While Lucent introduced the line in the late 1990s, mass deployments occurred under Avaya tenure (spun-off late 2000.) The 6400 sets probably had a large friend count with the other models in the line.  What do I mean? 6400 sets were often found in new deployments where a Definity or later MultiVantage systems would be setup. Because the 6400s were made around that time, other models like the 8400 was ether refurbished or not aggressively sold. It was not to say they couldn’t go in existing plants; just you’ll see them more obviously in new deployments after 2001.

These sets also introduced a mandatory two-wired setup (albeit with an RJ 45 jack) where a single pair of tip and ring would run on pins 4 & 5. Aux power would need two pairs with said T&R wire and another pair on pins 7 & 8 on an RJ 45 plug.

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POTD: New Hobby Lobby

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img9912 This newer version of the NEC Electra Key Telephone was found at a local Hobby Lobby that had recently opened. Hobby Lobby is basically the K-Mart of arts and crafts stores. Their footprint is probably quadrupled compared to an AC Moore or Michaels. Coincidentally the stores that Hobby Lobby filled in my area were former KMart stores. Other stores in the area use this system.

Phone of the Day: Nearby Kohls | Undisclosed location

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This was taken at a local Kohls, just a little north of where I live. This is located in massively redeveloped area of box stores when it was just all trees. I can’t remember when it was built, I’m going to bet before the 2009 bankruptcy of Nortel. (Remember a similar post of noticing Mitel sets of their alleged “Do we stand by our man?” post bankruptcy mentality across any former Nortel sites.) Newer stores went with the “screw them” approach of building new stores with Mitel and older stores still run Avaya Blue.

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POTD: Avaya Red 8410 DCP Telset Attitash Grand Summit Resort | Bartlett, NH

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This was taken at the front desk at the Attitash Grand Resort Conference Center in Bartlett, NH. This area in the building is where you can only spot the digital sets. The nearby bar, conference rooms and rooms use analog sets. There is no evidence of any attendant consoles ether.

I’ve frequented this facility during the spring time over the last four years for an annual conference. I no longer attend, and I like the place, so I went for the vacation this week. The people I used to see at the front desk were not working (or is no longer working there) to see if I could see the switch room.

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POTD: Western Electric Crank Telephone | Cannon Mountain Tram Station | Franconia, NH

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This is another crank telephone I spotted at Cannon Mountain. There is at least three of these and after Monday, I might had spotted and have at least a capture of them all from my visits over the last couple of years.

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As you can tell in this second picture, there is a Shure like gooseneck mic, I wonder if phone is really a wiring box for intercom as my state government is known to be very frugal.

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