{"id":2419,"date":"2016-11-25T00:00:03","date_gmt":"2016-11-25T04:00:03","guid":{"rendered":"https:\/\/themuseumoftelephony.wordpress.com\/?p=2419"},"modified":"2025-09-29T17:37:10","modified_gmt":"2025-09-29T22:37:10","slug":"3-1-1-boston-ad-august-2016","status":"publish","type":"post","link":"https:\/\/clickford.net\/telephony\/3-1-1-boston-ad-august-2016\/","title":{"rendered":"3-1-1 Boston Ad – August 2016"},"content":{"rendered":"

\"img_7922\"<\/a>\u00a0This was taken in Boston, when I visited Fenway Park for the first time to witness a Red Sox game. This ad on a public trash can touts Boston’s 3-1-1 citizen service hotline. For many years, there was a ten-digit number – 617-435-3500 or something remotely similar. In the late 2000s, the City of Boston implemented a CRM – that is a Constituent\u00a0Relations Management software package similar to Customer Relations Management in a private sector customer support line. Despite upgrades to VOIP and a CRM, Boston never switched the three-digit number until the late Thomas M. Menino didn’t run for his fifth term, and sadly passed away a year later. The hesitant to change most likely came from the very top, since Marty Walsh has been Mayor, Boston has seriously moved forward in the operations sense. Since then a similar service is delivered on smartphone apps.<\/p>\n

Regardless of the limited fanfare of the number change; Massachusetts is known for (or to encourage) frivolous 9-1-1 calls as well as local conservative talk show hosts<\/a> mocking 9-1-1 to report post election “hate crimes” which I feel is so inappropriate on so many levels. It is unsure if the mockery is a joke, or dry at least. But there are really some naive dumbos living in the Commonwealth that could follow a talk show host to call 9-1-1 for a hate crime and another hopeless citizen may be put onto another queue to report a life threatening house fire thanks to the talk show\u00a0hosts being smart alecks. This is the very same reason why 3-1-1\u00a0(or other non life threatening calls)\u00a0was implemented in the first place.<\/p>\n

*<\/p>\n","protected":false},"excerpt":{"rendered":"

\u00a0This was taken in Boston, when I visited Fenway Park for the first time to witness a Red Sox game. This ad on a public trash can touts Boston’s 3-1-1 citizen service hotline. For many years, there was a ten-digit… <\/p>\n

Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[66,86,137,213,401,580],"class_list":["post-2419","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-3-1-1","tag-617-area-code","tag-advertising","tag-boston","tag-fenway-park","tag-massachusetts"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/clickford.net\/telephony\/wp-json\/wp\/v2\/posts\/2419","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clickford.net\/telephony\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/clickford.net\/telephony\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/clickford.net\/telephony\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/clickford.net\/telephony\/wp-json\/wp\/v2\/comments?post=2419"}],"version-history":[{"count":2,"href":"https:\/\/clickford.net\/telephony\/wp-json\/wp\/v2\/posts\/2419\/revisions"}],"predecessor-version":[{"id":7397,"href":"https:\/\/clickford.net\/telephony\/wp-json\/wp\/v2\/posts\/2419\/revisions\/7397"}],"wp:attachment":[{"href":"https:\/\/clickford.net\/telephony\/wp-json\/wp\/v2\/media?parent=2419"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/clickford.net\/telephony\/wp-json\/wp\/v2\/categories?post=2419"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/clickford.net\/telephony\/wp-json\/wp\/v2\/tags?post=2419"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}